Ordered a product through Amazon. UPS record stated they delivered the parcel on 06/02 and no one was home. Then they sent an email stating it was at CVS drop store at 7th Street & Indian School Rd here in Phoenix. When I went to pick it up, it was not there. I have been in contact with UPS, Amazon & Crosslink, the vendor ever since, all to no avail. It all comes back to UPS. Finally, yesterday 06/14/ I finally was able to speak with a human in customer service and she told me she would track it down. This very nice lady, Lola I think, called me back today and told me the parcel was, in fact, at the CVS store and I should ask for 'Jonathan'. I did that. The cashier at the CVS store when I arrived today around d 3:00 PM Phoenix time, said there was no one named Jonathan working at the store. Can you tell I am frustrated? A few days ago I spoke with a lady at Crosslink who said they would send me a new item at no charge until they got a message from UPS telling them that I had, in fact, acknowledged receipt of the package, which is a lie. We have never received it, nor have I ever confirmed we received it. Michael Doyle