Continually for the last three years UPS has consistently been the ONLY carrier that fails to deliver on time to my apartment. I began tracking this in 2018, and of over 380 Amazon deliveries, 51 of them were UPS, of which 23 were delayed due to the driver mysteriously requiring a signature. Amazon. Does. Not. Require. Signatures. UPS has delivered a $2, 000 laptop and a pair of $500 diamond earrings to my door without a signature. Last week I had $700 worth of car stereo equipment shipped to me by Crutchfield, using UPS (Not my choice of shipper, clearly). It was left without a signature. UPS has delivered ammunition without signature. Most recently, a $14 package of puppy pads was delayed from paid-for two day shipping to a FIVE DAY DELIVERY. My elderly dog was forced to stand in his own waste for two days thanks to their bungling, and none of the local stores happen to have any in stock right now. To frost this cake of frustrated stupid, it is nearly impossible to speak to an actual person by calling UPS. Every call results in literal SCREAMING at their obnoxious and intentionally obtuse automated phone service. You cannot speak to a human without reciting an 18 digit tracking number. Even after doing so, more than TWO THIRDS of the phone tree results in "I'm sorry. I can't connect you to a representative, " with NO REASON given. The entire thing is done specifically and intentionally to prevent pissed off customers from speaking to anyone who can help them. No fewer than SEVEN times in the last six months I've been assured that if they take my name and number someone from the local hub will call me back within four hours. Not ONE SOLITARY TIME has this happened. UPS customer service staff will outright lie to get you off the phone, knowing full well that customers will be too demoralized to fight through the obnoxious phone tree to get to them again. From this point forward I will decline to do business with any online company that uses UPS to ship. ANY Amazon orders that are shipped by UPS will be returned at shipper's expense. (Previously, I had a policy that any LATE orders shipped by UPS would be returned. Now, however, I am fed up. Maybe if Amazon realizes UPS is costing them sales they'll stop using UPS as a shipper.) Desired outcome: UPS to discontinue use of their automated phone system immediately, OR, provide a simple, one step method by which a customer can reach support immediately. Further, UPS to train their drivers to stop fabricating delivery requirements and begin disciplining those who do so. Most of the delivery issues could be resolved swiftly if the customer could speak to an actual person with authority to fix the matter. As for me, personally, I don't care. I'm not using UPS again until these conditions are met. Since I doubt they will be, UPS can shove off.