My shipment is late and the UPS website cannot tell me where it is or when it will be delivered. The shipment originated in Canada and was sent to a Canadian address so, no BS about borders or customs delays. I have phoned these clowns three times and they cannot or will not tell me what the problem is. There has been no updated scan since 5 August. I also know the UPS guy that services our area and he's pretty reliable. Too bad their "customer service" is so awful. I guess it's easy to BS people while you're hiding behind a keyboard in the Philippines .