I had checked & located an english tutor for the fee that I was looking to pay. Then the website asked me to pay upfront for the 2 weeks of lesson with the minimum of 1.5 hrs per week. Then after the payment had been confirmed, the support team sys the tutor is not available for my time requested. Then i've spent 5 days locating another tutor. I want my refund back now. I don't want to waste any more time coordinating this poorly managed business that takes no responsibility in keeping customers or potential customers happy. They refuse the refund & force me to use the credit with another tutor that is always unavailable or something happens to clash for the times I suggest.