I had gotten on my online banking app this morning, it said I had a fraudulent activity on my debit card, and that it was blocked, I called the bank and was given a number to call. I called it and for one hour and twenty minutes, I went back online and got other numbers to call, I already had my home phone calling the original number I was given, so I was also using my cell phone now to call other numbers, I got no answer on any number I used, you can't contact the bank directly, so in fairness, you flat don't get any customer service help or support at all!!! I will be closing my account at Truist, sadly I've been with BBT for many, many years, but now I've got to go somewhere else where at least I'll have confidence in it.