I called True Green on 8/5/21, spoke to a gentleman concerning someone to come out and look at our yard. The beginning of the conversation didn't start off right, he called himself educating me but was actually making me feel like we should have known how to take care of the Lawn, obviously didn't fully listen to what I was saying intially because he changed his tone after he listened to what I actually was saying. I had alot questions to make sure I understood what he was saying, so I could explain it to my husband. Apparently I was asking too many questions because he stated we are not getting anywhere. I felt that was rude and very unprofessional. I asked for his name, he would not give it to me, that is truly a red flag. I informed him because of his unprofessionalism, he just lost a potential customer. I was not able to get his name but I remember him stating he was in the NC Call Center/Office and the contact number I called was [protected] at 11:50am.