On May 5th, 2021, I bought a round-trip ticket from New York to Tunis. They sent me an Email with all the information that shows the details of my flight, from having a lay-over in Madrid and then from Madrid to Tunis. However, I called them yesterday June 12th to clarify the baggage details and everything. They told me that they don't have a flight from Madrid to Tunis and that the only option for me is a refund that I would receive in 3 months. This didn't make any sense to me since I was supposed to leave on July 3rd. I'm a student going to visit my family and that was the only money I have. Even when I look for a ticket now the prices are very high since the date is near. The representative was very rude to me and told me that they can't help in any way and that they don't really care. Please help me out with this I attached the Email that I received from them. Thank you!