Booked 2flights in May but travelgenio took for six flights. My bank have said they pulled the money ftom my account illegally that evening. Got an email saying refund had been approved after I put up a terrible review. When I contacted them they said that was not the case and they have refused to do anymore for me. The cost is 2442 euro. This seems to be something they do alot. Not sure where to go next with this.