I spoke to someone March 11th. I requested they retrieve my package. For me. I let them know ups had delivered. They told me I could not Trust UPS they lie all the time. I am 61 years old and have dealt with UPs all my adult life. Never once had they claimed to delivered something when they had not. Delayed yes ... Always got a heads up. I was not demanding I asked if i could arrange pickup on rest of my order... After being berated and treated like a piece of garbage I want a refund! I will not come back to your store. Please disregard the last survey I filled out... I no longer feel that way and you folks do not deserve it. I will not return for my Jeans I purchased and will by no more chicken food/ supplies, bee supplies nor hard ware or clothes. after refund please remove me from your system.. After I told thee lady to keep the product. A message was left on my phone it was a young man who was laughing telling me to come get my order it was evident he was not alone. I saved the message Please put charge for pants back on card. I will never bother you again.