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Have Aqua Terra Toscano spa . The jet pump stopped working. Called customer service 888 961 ****and was told there was no service available and to look at yellow pages or one line for a service person. This is Customer Service? User’s recommendation: Do not buy the product as there is no service.
I just purchased a hot spring sx 2020 and it reads 104 and water temp is only 101, then after only having the lid off for 30minutes and not running the jets on high it dropped to reading 101 and so the temperature only being 97. We have had the technicians come out and they don’t even...
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Some years ago we purchased a HotSpring Summit (model SSE) from your dealer in Paralimni, Cyprus. The spa has developed a fault. The No.1 pump will not start, likewise the clean function. All the other functions operate normally. The dealer who supplied the spa has gone out of business, as has the nemed dealer in Nicosia, Can...
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Our Freeflow mini hot tub was the ideal product for us and when it’s operational it works well and is affordable. It’s been a repair nightmare from the start though. Bought hot tub in February 2019, followed directions and powered up but touch pad control panel was defective. Repair tech was great and replaced it quickly and...
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I’m working on re-wiring a Vista model and needed help with troubleshooting. Susie was very helpful and we narrowed the fault down to a bad breaker. Getting that changed soon and will know for sure at that point. She was very calm and courteous.