This morning all of my data, minutes and texts disappeared from my phone. I contacted customer service via their internet connection and after an hour of going back and forth with the customer service rep, the conversation suddenly ended with no resolution. I then received a return phone call on a different phone (which number I supplied during the online conversation) from technical support and spent over 30 minutes while he tried to fix the issue. Then I suddenly got a recording that said if I want to file a complaint, these are the steps I need to take (which were absolutely ridiculous), and then the call ended. My phone is now listed as inactive on the Tracfone website. I'm switching over to Consumer Cellular.