I booked a Niagara falls tour for my boyfriend and i which we were very excited about. I ended up very sick and was having complications with my pregnancy. so i tried to cancel the trip as i was advised not to travel. I was given the hardest time ever, and was told i could not refund my money and would only get half of what i paid. i was not happy. so i asked if i could just reschedule the trip instead. I was told i could for a $30 fee. not happy but better than losing $200. sadly i ended up in the hospital with a miscarriage and was not able to reply that day as to my reschedule date. today im home and refocused after my horrible loss and tried to now scheduled this tour as a day away would be nice. I was told i lost all my money and cannot reschedule the tour because i didn't reply right away. ridiculous, it was something out of my control. the lady on the phone was so heartless and showed no care or compassion at all said that there was nothing that could be done. im so upset right now i don't even know what to do. i think these people have horrible customer service horrible policies and i wouldn't recommend them to anyone.. don't know how they can just keep your money all of it for something you didn't use. horrible horrible