Ticketmaster issued me an email on Tuesday, July 20th at 4:01pm titled, "Your Invitation to the Harry Styles Presale powered by Ticketmaster Verified Fan" stating that I had beed selected to receive a presale code for the Harry Styles Love on Tour 2021 presale for the additional Nashville, TN tour date on September 29, 2021 at Bridgestone Arena. Ticketmaster failed to issue me a code for this presale so I was unable to participate even though they claim I was selected. I did not receive a code on Tuesday night as the email specified: Tonight, Tuesday, July 20, you will receive two text messages that include: your unique access code, and a link to shop for tickets. The Verified Fan Presale begins tomorrow at 10AM local venue time. A copy of the email I received is attached to this complaint. I waited in the queue for the sale nonetheless, and at no point was I issued a code even though they confirmed my selection to receive a code. This has caused my to miss all opportunities today to buy tickets at the presale for this show. Last night, around 10pm I started calling the customer service line which led nowhere, and I submitted a form online that said they would respond within 12 hours. 12 hours later, I have no response and have not been helped. Completely unacceptable. There is no resolution because now I cannot purchase tickets with the presale assuming I will not hear from Ticketmaster until after this week - after the general sale too. I would like to request a Discount code to use at the general sale of Harry Styles Love on Tour which occurs on Friday July 23rd at 10am local for my grievances.