I sent a request for a refund on our Rolling Stones tickets today and received a reply stating that we were ineligible for a refund because our tickets were purchased after the rescheduled date had been announced which is not correct. We purchased the tickets for the original date of June 27, 2020 in St. Louis, Mo. I still have my notes on where I had to cancel the hotel room due to the concert being cancelled though no one wants to call it a cancellation even though it never happened, and instead say it will be rescheduled for another date. On my notes I also have this entry, "9/5/20 Still waiting to see what is going to happen with this concert. No new date, scheduled concert has come and gone with no cancellation notice." So to say we don't qualify for a refund is wrong. Our tickets even show the new date and that they are a reschedule from June 27, 2020. Since they were wrong about my eligibility for a refund I sent another message to Ticketmaster's Fan Support with the proof that I had purchased the original tickets and got the exact same reply so they are sending automated replies without even checking our order which clearly state that this concert was rescheduled from the original date. Who do I need to contact to clear this up because you can't even get a person to talk to at Ticketmaster?