I have a digital subscription with the Times through Apple Pay which I have had for some time. Today, I wanted to subscribe to the Times' Games feature at $19.99/ year. I paid through PayPal. I wasn't able to access the feature after paying for it. I called Times customer service. They told me since I paid for my original digital subscription directly with them, they could refund my money for their program I couldn't access. They refused to credit my PayPal account although they would cancel the subscription.