Have talked to a rep and was told I had to wait two weeks because my complaint was about two dead plants delivered. Yes, they are definitely dead. They were out of their packaging dried and no root left just dead leaves. They were not dormant! Account# [protected] Ship#[protected] Date 3/31/2021 Plants chenille plant CPW (ltdo107) 15.46 Scarlet shrimp plant SS3(ltdo105) 13.25 Have tried to call but have been on hold twice for over a half hour. Never have had a problem with Lakeside before but would like a refund on these two plants.