I made an order from Germany in October 2020 for aubout 223 USD. The items got stuck at the customs and they needed some information from the dealer, so I tried to get in contact with David. As I read in other Forums, it is nearly impossible to get in contact with David if there is a problem, and it was the same thing in my case. No answer over weeks. So the items were sent back to the shop and this was lasting very long, because the shipping was delayed because of the Corona-Problems. In January, I started a claim over PayPal, because I wrote David several times to ask him, if the package got back to him, because I didn't get any information from the post offices in Germany and USA. Like a little wonder, David answerded the claim and told me, that all this wasn't his fault and that it wasn't right, to start a claim. He hadn't heard nothing from the package and because I don't wanted to be unfair, I thought that I will not pursue the PayPal claim further. That was a big mistake, because a claim over Paypal is the only way to get contact to David. So in March 9, 2021 I got the information from USPS, that the package had been delivered back to emporium-b121273">The Feather Emporium. Since then i wrote so many E-Mails to David, but never got an answer for a single one of them. For sure I would accept, that the costs for the shipping would not be refunded, but of course I haven't got a single Dollar back, so emporium-b121273">The Feather Emporium stole me over 200 USD. I am very sad about this behavior and it hurts me and my family that the money is gone for nothing. As I read in many other forums, emporium-b121273">The Feather Emporium is a good shop, if everything goes fine. But if you have just the smallest problem with your order, you stand alone and never get helped from David. I think the circumstance, that I am from Germany, increases Davids ignorance. It's a shame and I wouldn't recommend that shop to any other customer.