Hi good morning my name is paul skipton and i'm a gold member On the 10th I arrived very early in to phon phen so I wanted to change my evening flight to the afternoon I got there and told to go to pp centre to change my ticket got a motor bike there it's was sunday and close I can understand this went back to airport after waiting 4 hours for check in opens at 2pm but it was thai smile asked if I could change my bussines class ticket to the afternoon flight Said I don't mind going encomay etc I don't really want to stay at airport till the evening flight mr leach ketamine from thai smiles he cannot change ticket I said I don't mind paying the 75 pound for changing no because we need a code I said surely thai airways have a phone number or member off staff around to help as thai airways is a good company and there would not leave there customers with out any support etc he reply you have to found or self he would not help in any way and almost laughing at me to yes other staff and said I don't work for thai airways basically saying thai air ways customer are not important only thai smile after 39 minties I gave up could not found a number that answered I kept asking him you must have a phone number for a member off thai airways in phon phen At 7pm thai airways check in opened I spoke to mr sokmasaan who I regonice from my many trips he said he was at the airport and mr leach did have his phone number and I saw that mr lach ketamin did call him around 3pm but did not mention nothing about me so I could had gone back to bkk