On June 4th of 2021 we purchased a Leather Power Head Rest Recliner Console Love Seat. Hugh, the alleged store manager was our salesman. The furniture was delivered on July 3rd. Upon utilizing the furniture for a couple days, I noticed the chair on the left side lysting to the left and was very uncomfortable to sit in. On July 7th we notified the store and advised them of the problem and we were told they would have someone come out to look at it. A serviceman responded on July 13th and after inspection of the furniture piece he indicated the left side chair was infact damaged underneath causing the chair to lyst. He stated he would order the parts and would return to repair it in hopefully 2 to 4 weeks. He further indicated it appears it was damaged in the shipping process. In the meantime, the chair I sit in is too uncomfortable and is causing back and neck issues. On August 27th I placed a call to the store to see where my part was and why I have not received a call. I spoke with Debbie who stated "we changed vendors and your part won't be available until at least November 1st. I told her that was unacceptable and I wanted my piece repaired imediatley, or I wanted my money back. Debbie then stated GOOD LUCK WITH THAT ! I was furious by that response and requested to speak with the manager immediatley. I then was connected to Hugh, and I advised him I was angry with the response I got from Debbie and the situation with my furniture. Hugh indicated he would speak with Debbie because her response was not warranted or professional. Hugh stated he would look into the matter with the parts and repair. Hugh stated he would look into the matter and would call us back. Approx. 5 hours later Hugh called and stated I didn't want you to think I forgot about you, but I should have an answer by Sunday, August 29th, at which time I will call you. Today is September 6th, 8:36 PM and we have yet to hear from Hugh or anyone connected to this situation. At this juncture I have no choice but to seek out legal counsel along with going to the media and using social media to share my wonder experience with Tarpon Furniture. I have a broken Love Seat that I paid alot of money for and apparently no one at this business cares. I am awaiting a response from someone who really cares about my situation and the reputation of your business. Sincerely, Paul and Evelyn Hendershot, Hudson Florida, [protected]