My name is raquel rush, I was scheduled to be picked up (me and my son) from my house to lax on june 7th, 2017, (Confirmation #8288168) between 3:55pm-4:10pm (I received a text message on june 6th confirming the above (See attached picture). On july 7th at about 2:55 pm, jus t 1 hour before my pick up time, I received a call from the dispatcher jason (Phone # [protected]) saying that they didn't have a shuttle that could take me to the airport, and that I need to find a way to get there myself, I explained to him that I live 80 miles away from the airport and that I didn't have anyone or another alternative to be taking to the airport to catch an international flight with such a short notice and that super shuttle had to find an alternate solution and send someone to take me. He said that was nothing he could do because he didn't have any drivers willing to drive to loma linda, but super shuttle would refund my payment (What they did). This is completely not acceptable, I contracted your services and was s depending on it!! You can not call me 1 hour prior to my pick up time and expect me to find a ride to the airport. This is unheard of!!! Because of your misconduct, I almost missed my flight! This caused me and my autistic son extreme stress, I was shaking so much and my blood pressure was so high that I thought I was going to have a heart attack!! I am expected to be compensated more than just refunding my payment for all the stress and inconvenience your company caused me and my son. I hired your services for your reputation and i'm completely disappointed with the way you handle your customers. This is not a game, you have to have more consideration for people's lives and their schedules. You can contact me at [protected] or by e-mail: [protected]@aol.com Thank you