Confirmation # 1656508, On 05/07, I planned to take Delta 1937 to fly from BWI to Detroit, then to take Delta 189 from Detroit to Beijing. My flight (DL 1937) was supposed to depart from BWI at 6:15 AM, its boarding time was 5:35 AM. The SuperShuttle was supposed to arrive at my house at 3:50 AM - 4:05 AM, but it arrived at 4:24 AM, 19 minutes late. When the SuperShuttle left my house. The driver could not start the van. The company did not send another van to drive us to the airport. At around 5:00 AM, I and other two passengers took a Uber to the BWI airport. Unfortunately, I still missed the flight. Then I took a taxi to go back home. After I got home, I rescheduled the ticket with Delta, and paid the reschedule fee. After that, I contacted Super Shuttle and tried to get reimbursement for the taxi fee and flight reschedule fee and provided all the documents. After almost one month, the SS Customer Care Case Manager Kavin W. contacted me and told they will not reimburse the flight reschedule fee and will only reimburse part of my taxi fee (taxi fee minus the super shuttle fee). His reason is when I made reservation with SS, I did not mention my flight was international. I explained my 1st flight from BWI to Detroit was Domestic. My second international flight has nothing to do with SS. It takes only 35 min to drive from my home to BWI. If the Driver was not late and the Van was not broken, I would not miss my flight. But he did reply to me after that. Then, I called his colleague April Williams at [protected]. She still rejected to reimburse my flight reschedule fee and told me if I mentioned my flight was international, SS wold send another Van to my house, and that Van would not break. I don't know how she got this conclusion. From my experience, I think SS is trying their best to find an excuse to reject my reimbursement.