For nearly two months, our Internet has been off more than on. I have spoken, several times with Support, purchased a new Modem and Router, and had a technician visit. Still no reliable Internet. We cancelled our contract, returned the equipment and received a confirmation number and a confirmation email. Now the company says our service has been disconnected due to non-payment without ever sending us the final bill. Our service was terminated a week prior to our bill date so we should be good to go. This company has grown so large that it is out of touch. How sad, as we enjoyed the service for many years.