Hello. My name is Mary Ellen Irons and I'm a new first time Subaru owner. I purchased a brand new 2021 Ascent in November of 2020 to be used as an additional car to stay at a vacation residence in Vail, CO. I loved the car so much, but immediately noticed the chrome on the entire car whether polished or matte began to tarnish and rust. I made an appointment on my next visit to Colorado and went to the dealership which is about an hour away and the service personnel said that one additional car did the same thing and all the chrome is having to be replaced and they would contact me about a time shortly. This was in May. I never heard back so I called in June when I was back in Colorado and they told me I needed to come in again. This is after I have to call multiple times and get transferred or just hung up on. I called back again today three times just trying to reach someone. I finally left yet one more voicemail and am not hopeful I will hear back. On all the prior calls, they told me I would receive a call back. However, I never received a call back so I called again with the same outcome in June and July. Continuing to have no resolution I'm now trying this option as the problem has never received any action to being resolved. I only have 1000 miles on the car and it is maintained in a heated garage and is washed and dried after each visit before I depart the home. With the dealership, Groove Subaru in Silverthorne, continuing to ignore the issue and failing to call me back I'm pleading for your assistance. I just want the issue resolved. The dealership has all the pictures of the defective chrome. I don't have any pictures with me as I'm at my home in Little Rock, AR and not accessible to take photos of the vehicle located at my vacation property in Vail, CO. I need someone to help me with this as I've received nothing from the dealership. Please contact me at 501.837.0441. [protected]@cmsiservices.com Thank you greatly for your time and assistance with this matter.