16 Feb, 2021 → by ClaimboUser676345
Complain About Starhub
1
Hi, I reconstructed my Starhub Broadband last year after a Customer Service Agent called me to recontact due to my previous contract expiry. He ordered me a plan which consists of Free Netflix with 2 Movie Passes (English & Tamil). Last month, I received a Message stating that some of my tamil movie channels will be removed and I have to get another package of Tamil movies for $15 per month. My question to them was, why is Starhub breaching my contract. I accepted the contract based on what they offered me but now they are removing part of the subscribed channels! And worst still, yesterday I received another message stating that some more channels will be removed again and to get another package! Disappointed that no one from Starhub called to inform me of the change! How can Starhub breach Customer's contract??? I called them and told them to disconnect my Starhub TV Services including my Broadband Service. But they are saying that a Termination Fee will apply if I break my contract! Isn't this atrocious!! They can break their contract terms but Customer's can't!!! Before I go further to the Press, I demand Starhub to leave my contract terms alone till expiry. Pls let me know how you can assist in this matter. Thanks & Regards Raj