I'm very frustrated with the customer service hotline. On 5/3 I called to terminate my starhub tv contract which expired on 9/3. The appointment was schedule at 2-4pm on 9/3 but I called to rescheduled the appointemnt to 17/3 at 2-4pm. On 9/3 I received a phone call from the technician which I'm unable to answer phone call as I was having an interview. Apparently the reschedule of appointment was not intiated. Till today 11/3 customer service still unable to confirmed my reschedule of appointment on 17/3 at 2-4pm. The service standard has drop tremendously. Please revert back to me as soon as possible. Thank you Clairis Lim