I want to lodge a complaint regarding the service for broadband issues, as my broadband is not working on Monday 19 July, I contacted Starhub to resolve this issue. They sent a guy over to service and said the netlink port is not working and has no issue. After servicing, he just said netlink will arrange an appointment with me to fix the port. However, I waited from morning till night and received no news, i had to personally call starhub again to arrange an appointment to fix the netlink port. The person I called told me today July 21st July 4-6pm could come down to service. However, I received another call today that the arrangement is only available tomorrow, i asked whether is it confirmed, and he told me not able to promise me anything. I am really frustrated with the poor service, i have no internet since Monday and until today it has not fixed. And still have the audacity to say unable to promise that tomorrow can come to fix the broadband. With such poor service, I am utterly disappointed in how Starhub addresses the customer needs, causing me to not be able to work properly for 3 days! Please look into this matter and take the necessary actions. I want to request for a waive off my internet bill. Regards, Feng Jie fengjie.[protected]@gmail.com