I have lodge a complaint against starhub with IMDA. I have just found out that Starhub has terminated my phone number without telling me, while I am overseas. Starhub is causing me issues from returning back to Singapore (this Friday) because I now do not have a Singapore mobile number that I can register with ICA for my SG Arrival Card.   The issue started when they first suspended my line in Jan this year. After the suspension, I could no longer get service. When I contacted starhub, they insisted the issue was with the sim card. So they issued a new SIM and I received the new sim card in Indonesia somewhere in February. The new sim card turned out to have the exact same problem - no connection. And so I refused to pay because despite taking their advice of getting a new sim card, and spending time and money shipping the SIM card to Indo. I still do not have an active number/line/connection. And so in April Starhub decided to terminate my line without informing me.  Now, I have paid off all my bills (even though I have not received any connection since Mar 2021) because all I want is my phone number back (+[protected]) and they are refusing to give me back this number. Instead they are giving excuses - such as; this number belongs to singtel. And when checked with Singtel, they say the number is with Starhub. This to and fro has been going on for days. FYI, this was communicated to my mom who has been trying to help me in-person at Starhub's retail (plaza Sing) and over their hotline.  Legally, is Starhub allowed to hold a person's number in Singapore? I have checked with Singtel and Starhub, this number is not assigned to anyone at the moment.  Nengli [protected]@gmail.com