I would like to raised my concern on the particular schedule who is supposedly install the wifi in our house due to timing discrepancy, the schedule being provided is not being attended as what they promise, the technical give their slot 11am - 1pm and they reach house 12:43 noon and yet all of house is out of house and waiting for technical team to call me before they reach and i already discussed this to the customer service but no action done, now is covid and non essential work is work from home, , if we have no wifi at home how to work for that they so we do our part and take care of our own job, thats why we go out and need their call before hand so we can depart, but then they call on the spot and their at place already and not able to wait few minutes to do the installation, instead they leave the place without further notice even call to the customer atleast we dont waste time going back to house since they are are willing to wait, if they really concern beforehand they will call or update the customer before they leave. we dont deserved this kind of treatment since i dont waste time and giving update and call to your hotline. imagine we are depending our work tru internet connection and another day need to wait to for new available slot.