This was also sent to Customer Cares...a few minutes ago. Saturday one of my phone was lost (reported) and I called Sprint. On the phone for 3hrs 35 minutes. I am sure that part of the call was document on Confirmation # I2140468689. At the end of the 3hrs 35 minutes I was told that an iPhone 7 was ordered I punched in my credit card information. I asked if I can get it free since I am a customer for 21 years. They said no. Anyway, I thought everything was completed. Yesterday, Sunday, I decided to call since I didn't received any tracking info. They had NO record of my call from the night before or the order. After 1hr 40 minutes (you tape the calls) so I'm sure you have the info on this call too. At the end of the call they finally said I will send a code to [protected]). I said are you kidding me. This is the lost device????????? They said okay. I will send it to one of the other numbers. I said that is not possible since holders of my other two phones were at work and are unable to relay the information to me [protected]/[protected]). Long story short time wasted. Never was I told I could go to the Sprint store. I asked and then I was told. What a horrible experience. My other number was with Sprint also [protected]) and because of a previous terrible experience I moved it to Verizon about 2 years ago. Since I needed a device on [protected] I had no choice of keeping this number with Sprint/T-Mobile. Your staff is incompetent and most don't even speak English and the connection is horrible. If you would like to discuss this further please call me on my VERIZON mobile number [protected]. There is no doubt in my mind that I will not receive a call back. Let's see if you care. Horrible, Horrible, Horrible!!! Sprint Customer for over 21 years Rose Ann Nunkin 1853 Central Park Avenue Apt 2D Yonkers, NY 10710