Avoid using this company/bank. They have extremely rude people working that help very little to none whatsoever. They will send someone repossess your vehicle even after making attempts to alert them of a financial situation or working out a plan. As well as getting it before the 3 month behind. Mine was taken after 1 1/2 months behind after attempting to let it be known I wouldn't be able to make the payment until roughly a week after the 2nd month due date. They came a week before the due date after I had made a half payment and repossessed. These are extremely shady company that's robbing people left and right. Seriously profiting off of Covid any way they can. They also keep your past due to the highest number of days they possibly can to make it appear you're further behind than you are. I was 39 days past due yet still received a repossession. Not every person is living beyond there means or broke and unable to pay. Some legitimately hit rough times and simply need a bit of help. You will not receive that here. Even if they give you a extension as I've read many received on here complaining, they see that as a reason to judge you and mark you as the next victim.