Hello: I am filing a complaint against Sirius XM for not cancelling my service. On 02/27/21, I went online to cancel. The site said to call to cancel. I called but they were only there Mon-Fri. I started a chat - 3 hours later my subscription was still not cancelled. I was transferred to several people - each one started all over again. I've been a customer of theirs for years, mainly because every time I tried to cancel in the past, I gave in and renewed because the process to cancel was taking too long. This time, I was done. Before exiting the chat, I made sure I was clear of my intention to cancel and said I would send them a prorated check for the current subscription to date, which I did. The chat and all documents are attached. Thank you