I purchased this pillow hoping it would help me to sleep after recent cosmetic surgery. Unfortunately due to the composition and hardness of the foam which the pillow is made of, and the position I had to sleep in while using the pillow which puts a lot of excess pressure under my chin, I woke to experience tremendous neck pain similar to a muscle pull. While trying to return the pillow immediately I was informed it is a "personal item" which cannot be returned. No where in the ad for the pillow did I read that it cannot be returned and this is very upsetting due the large expense incurred. When a company such as Sharper Image won't stand behind an expensive product and offer customer satisfaction, it speaks volumes about their core values. Who can afford to throw away over $150 on a product that causes more problems than it solves. Not me. Linda Edelen