I just bought this policy in April I called them on 6-19 to start a claim they told me it would be 24 to 48 hours before i would hear from the tech, since it was late on Friday I waited until Tuesday to call Select they told me to call the tech D35 Service, I called waited an hour on hold took the option of a call back, which never came, called they today waited on hold forever then their representative said it would be July 1 before the tech would come. I told her 1 tech to service the Oklahoma City area was unacceptable and i was not waiting 12 days to get my stove repaired, I called Select Home Warranty and got a song and dance, I cancelled my policy and requested they my premium be returned will see in 3 to 5 days. This warranty company is a joke good thing that it was not not my AC i would be dead before they would be here.