I got a Sears home warranty in November 2020. I had A&E Factory Service which is a Sears technician come out in November 2020 to look at the refrigerator. They replaced the compressor. I was talked into the warranty to cover any future issues. The compressor has now gone out again. Sears sent out another technician on May 13, 2021 and they identified that A&E did not run the proper software when installing the compressor. Sears Home Warranty then declined servicing the refrigerator. Sears has been referring me to A&E and A&E has been referring me back to Sears. A&E is a Sears technician, so they said the warranty needs to cover it. Sears keeps giving me the run around. They have now said they would send someone out. It has been 3 full days and nobody showed up. There was no call or anything. The notifications just kept pushing the time slot later for the serviceman to come. I have spent hours on the phone getting referred to so many phone numbers. I finally just tried to cancel the warranty and they had me talk to a head supervisor who stated someone would come out and service it, and once again nobody showed up. I have missed three days of work over a refrigerator! After all of this stress and headache, I am still out of a refrigerator.