A repair appointment was made for 7/2 a 3rd party repairman identified the parts needed and attempted to submit twice to sears without confirmation of having received the submission. The company was unable to reach Sears so I got the parts and attempted to contact Sears after days and weeks of trying to get info and trying to finalize whether the parts have been ordered, I have no answer. I am constantly turned back to the "escalation department/support team" which closes at 5p. the recordings daily say the same thing, "we are experiencing higher than normal call volume" hours on the phone wasted, no person to resolve this. One lady found out the parts were submitted but she could not determine if ordered. she sent a "form" to the escalation department( aka master protection plan extirpation plan) I was suppose to hear something in 3 days...nothing. then one department was to have the supervisor call me in 24 hours...nothing. My dryer has been broken for over 30 days without a fix in sight unless I give up on the protection plan covering. how to I get reimbursement?