I recently upgraded my contract to the S21+ in Feb, I claimed my free set of earbuds and tag that came with the promotion online on the 13th March 2021 I received and email from [protected]@samsung.co.za to say that my claim was revalidated and approved. A copy of the mail will be available on request it is now 18 days later and after numerous calls to the help line and multiple visits to the Vodacom store, I still don't have any feedback with regards to my delivery. I was told to be patient and that it was placed on a packaging list and with a courier company that will deliver, just to hear today again that they still cant track my parcel when I phoned the Samsung Help line. they took my details and told me that a manager of supervisor would call me back, but still have not received any call as yet this is totally unacceptable and nothing but a empty promise and scam to choose the product on promotion please can somebody call me back or get in touch with me to sort this out urgently my ref no on the claim is : 630803091025GPSA1 my cell no [protected] email address is : [protected]@linvarct.co.za I look forward to your eager response kind regards Nico De Wit