I purchased the Gas range through theinsidersnet.com On November 9th 2020. Order number... range-wave3-16 After waiting for months my range arrived. It was a trade in promotion. The Drivers first loaded my range and the unloaded the Range I ordered. Once unboxed the Range was badly damaged and had to be returned. We thought we would get a replacement in a timely manner but instead got an email on April 7th 2021 stating that Samsung was no longer manufacturing that model and offered a refund. After Contacting Samsung I was told that My range that the drivers took with them couldnt be located and that I needed to contact theinsidersnet.com for a refund. I have called Samsung support about three times and they cannot help me. Ive asked for a supervisor to call me back on two off those occations and havent received any calls back to try and resolve this issue. Ive sent out around three emails to their contracted company Theinsiders.net and no one from their will not return my emails or phone calls. I feel Samsung was paid for the Range and should issue me a refund. Also they have lost my perfectly good Range that was a trade in for one of theirs that I never received. So should send some kind of compensation for my range that they have lost.