20 Apr, 2021 → by ClaimboUser696901
Refridgerator, Stove & Microwave
1
I purchased brand new Samsung black stainless stove, dishwasher, refrigerator and microwave from Lowes with the extended warranty. All of them has the black stainless peeling off. They are all spotty and horrible to look at. l went on samsung consumer page and there are tons of other people claiming the same thing so to me that is a poorly made product. I have contacted Samsung on more than one occasion only to be left to feel discouraged by Samsung's admittance of how terrible my issue is due to their defective product but there is nothing they can do. They claim it is due to not cleaning the equipment with water. This problem with the finish clearly constitutes a manufacturing defect. Samsung knows this is a problem for all of their black stainless appliances; the finish is a film so thin they cannot possibly have expected it to last. It is completely irresponsible to manufacture it in this way. A previous class action lawsuit was filed in Florida, Ferris v Samsung, based on the false marketing of appliances as stainless steel when they are in fact just a thin film over top of a non-stainless material. Sadly that lawsuit was voluntarily withdrawn with no settlement benefiting the larger class.