We have a Q60 TV which was under warranty when we reached out to Samsung about issues with it shutting off, buffering excessively and turning itself on after we turn it off. Technicians were out to our home twice, replaced parts and the problems continued, even when the technicians were still at our house. Twice Samsung took remote control of the TV and the problems happened while they had control of it. Samsung case management was contacted. They said they would replace the TV but that model was not available. They indicated that they would consider moving up to the next level, but they delayed too long and that model was not available in our area either at that time. They would not go up to the next model. In the end they only offered to reimburse us with story credit at BestBuy for the original cost of the TV. Remember, the same model and the next model are not available. The next model up is double the reimbursement amount. So, Samsung did nothing for us. Reimbursed us for a TV that never work properly and I have to now buy a new TV that is double the price than the one that was defective. Besides all of this, they never called us back in 2 days or 3 to 5 days as they indicated from time to time. We called them several times and had more than 5 "ticket numbers" from them to address the issues. This is the worst customer service I have every experienced and will not be buying Samsung products any longer. I am making arrangement to trade my 4 Samsung Smartphones in for iPhones.