First of all it is nearly impossible to get to anyone that knows anything. They run you around from dept. to dept. and never get any satisfaction. On april 23rd I complained that the range I purchsed was dented. It was past the 15 day period because I was redoing a kitchen. They put me in contact with someone that said they would refund 10% of the purchase price... They did not. When I called today May 26th, , , they professed to know nothing about it. I was on the phone for over an hour... talked to many different people and none knew anything relevant to my call. Samsung customer service is the worst I have ever experienced. HORRIBLE!!!