26 May, 2021 → by ClaimboUser836543
Samsung television model UN58TU7000FXZA
1
In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel. (I have a copy of our chat) The baseball season did not start until April so I could not test it out ahead of time. Turns out it's not compatible, your salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Samsung will not accept responsibility for their salesperson's mistake.