I have made 3 different appointments for a tire rotation in Santa Fe, NM. July 22, July 29, and August 31...today. I went in for both my appointments for July 22 and 29. I found out at the service desk that they did not have enough people to work tire & battery. Today, I went in for my appointment and there was a big sign on the desk saying tire & battery closed until further notice. No one had the courtesy to call and let me know about this. I have a 30 minute drive to Santa Fe each time I go. Is it the customer's job to call and make sure that there will be someone there who can rotate my tires on that day? I had an employee running the self checkout tell me to go to another place for my tires and service next time? What is going on? Manager was not there to speak to, Shannon Gallegos. Now, what would you do if this were you? Go to Costco for a membership from now on???? Very disappointed in your failed service, Please check that I was there today. Checkout was at 11:12 am. I was early for my tire rotation 10:45am. Membership #101 42100 [protected] Dorothy R. Snyder 26 Quedo Rd. [protected]