I had safelite AutoGlass perform windshield replacement for my BMW E36 318 TI. The tech came on September 2nd and started installation. He did not finish as he had a missing lower sealing gasket/ rubber piece. The tech asked me to order the part from BMW directly then stop by at the shop which I did. I showed up at the shop 10 days later after the missing piece arrived and team there were rude. They refused to install the piece and blamed their tech who initially started installation. They refused to have me speak w the manager but promised to have me get a follow-up call which never happened. They simply charged me 800 USD to install OEM parts for a simple 250 USD installation and did a half sleeve job. I also winded up paying an additional 80 USD to obtain a sealing part that safelite refused to install