First, they are defrauding low-income people by selling their phones at TWICE the cost of buying them elsewhere, but no matter what THEY say, they WILL NOT activate a phone that you did not buy from them. "Bring your own phone" my *SS!!! Then I get told I did not buy it from them, when I most certainly did, and that it will not work in my area. They also told me it is NOT an AT&T phone, when I was sitting LOOKING at my order details! Now I have to wait for another freaking SIM kit after I was told elsewhere that customer service is wrong. So, now I wait again. So, I figure I'll configure the phone, only to find it is DANGEROUSLY slow. It does NOT bring up the key code without GREAT difficulty, and it is just so shockingly slow, I've had flip phones that were faster!