I bought couches on account from Rochester, my 3 seater recliner couch broke during lockdown. I reported it, they came and fetched it in October. It is the 23rd of February and I still do not have my couches. I have phoned numerous times, they sometimes say they will arrange for the pick up of my couches and then are surprised to hear that they have already picked up my couches and I am waiting for delivery. I was promised delivery on the 6th of February, they said the driver will phone me about an hour before delivery. Nobody phoned me on the 6th of February. I have complained online, I have complained on their Facebook page and still nothing, all I get are promises that "someone" will be in touch with me shortly. I have phoned again today (23 Feb 2021) and was promised delivery on the 27th of Feb, again told the driver would phone me an hour before delivery. When I asked for some kind of guarantee that this would indeed happen, I was told they can't give me one. When asking to speak to a manager, said manager responded saying he cannot take my call as he has other things to do and I should just send him an e-mail. His name is Sameer Fakir. Still no couches, still no guarantee that my couches will in fact be delivered as promised.