They lure you in, making you think you are booking directly with the hotel. Then charge your exorbitant fees. When I asked about the fees, they said they would explain in a moment. They gave me a confirmation number and I never agreed to the fees. When I asked about the fees for a second time and then refused to book with them, they said it was already too late. They had no desire to make things right, . Their only desire was to take advantage.