I purchased a Ipod 30GB on 2/25/07 and after approximately 1 year later I started having problems with Ipod even though I hardly used it... Ipod did have a few scratches because as you may know they get scratched very easily not matter how hard you try to take care of it.. Today is 11/18/08 and the Ipod as been into the service center named above in which I paid extra to get and insurance on my Ipod 4 times.. They state that they have upgrade my Ipod and that they couldn't find anything wrong or defective with it... The difference from the times before is that this time it came back as if it had chipped corners and dent in which they clamed cause an hard drive damage... I hardly used my Ipod becase as you may see it has spent more time at the service center than in my hands... I have not used my Ipod that much and finally they made irrepairable damage in which I did not make and state that they do not cover physical damage... This is insane!!! I paid soo much money in this Ipod and now they damaged my Ipod to the point where I would have to buy a new one... With the economy the way it is, at this point I can't afford a new Ipod... My advise to everyone who read this is never, never purchase and insurance from Radio Shack because they are scammer... Just stay with the one year warranty that the manufacturers give you because they would damage you product beyond repair