This item was purchased for me as a gift in December of 2020. It stopped heating in April/May of 2021. Because this was a gift, I have no access to the receipt. So….now my warranty is voided. What a piece of junk. And what a horrible company. I called into customer service with all the model number info as well…which will tell them automatically how old the item is. They use this tactic to avoid any type of responsibility to the warranty. Nobody keeps the receipt of an item they purchase for someone as a gift for the life of the warranty. What a joke. I will make sure everyone on my social media knows about my experience with this. Dana Elsbury Dana.[protected]@gmail.com