Purchased a Banks table and dinning room suit from PB in late 2019. Finish began coming off table top almost immediately- order touch up kit ( received 7 months later- color did not match). Finally in September 2020 PB replaced the table. Again finish started coming off second table in areas the table was not even used. PB representative stated they had issues with this table and could not assure the finish issue had been resolved. PB agreed the finish was defective and offered to refund my purchase with a check once I returned my furniture. I double checked as PB did not offer another table in the size or style I needed so I had them clearly state I would receive a check not store credit. Customer service person GiGi assured me I would receive a check. Well the next week I received PB gift cards. I called customer service and after talking to numerous people and escalating the issue I was told there was no way they would refund my money as promised and a gift card was their only solution. Basically I was offered gift cards in the amount of $4500 which I could not use as they had no acceptable table to replace the items returned. I attempted to escalate the situation to a higher authority at PB but the CS supervisor said her boss does not interface with the public! I just spent over $12k with PB and they refuse to speak to me. Reluctantly, I had no other option than to replace the exact furniture I returned with the knowledge the top will have to be covered at all times to protect the finish. The customer service person actually suggested I hire a profession company to apply a protective finish to the table ( this is new furniture ). PB did offer a discount to replace the furniture ( not on sale) but still charged me a second delivery fee and taxes $679. Had I known this to start with I would asked for a replacement table and paid to have a professional finish applied. I found the process very frustrating and plan to make it my mission to discourage anyone from doing business with Pottery Barn.