I placed an order for this vase on 6/25/21 which arrived on 7/7/21. Upon opening the product, a strong scent of cigarettes escaped the box. Inside I found an item that looked nothing like the vase that was advertised. The outside was never white washed (as was advertised), it was full of dark stains and burn marks, and was clearly an unfinished product that they forgot to paint in the warehouse. The item is so ugly there is no way the website would include images of it on their customer photo page. The scent was stinking up my apartment that I rent so I threw away the vase as it served no purpose except to damage my apartment. I spoke to two customer service reps on two different days (submitted 7/7, replies 7/8 and 7/9), both of which would not offer anything in return unless I returned the item. I would like a refund immediately -- keep in mind this thing is $200 + tax/shipping ($238).